Responsibilities To respond to incoming requests from platform users via the various channels of communication channels; Follow up requests until they are resolved in accordance with the internal process; Responding quickly and effectively to emergencies and reassuring customers in the event of a problem encountered; Escalate any difficulties encountered with the customer to the assigned Performance Coach in order to provide the best possible solution as quickly as possible; Proactively train and support customers in using the platform in order to unite teams around a digital strategy and ensure their success with our products; Make proposals to customers to promote innovations on the MoveWORK platform; Be a driving force in updating the FAQ and service guides and providing feedback to customers customers; Requirements: You will have initial significant experience in a similar role (customer relations). You have an appetite for digital tools and are at ease with IT tools and the various channels of communication channels. You’re keen to learn, you’re curious and you like to solve problems. attention to detail and good analytical skills. You have excellent interpersonal skills, you are patient and empathetic, and you are organised, meticulous and have a sense of priorities, and a good sense of priorities. Your oral and written communication skills are excellent. You are fluent in French and Spanish. The company: MoveWORK provides a better quality of life at work for occupants, customers and service agents. Our offering consists of a SaaS platform, customisable mobile applications and high value-added services such as user coaching, training and support value-added services: user coaching, training, technical support, consulting on digital consulting. Your recruiter: Claudia, Talent Acquisition Specialist @ Effitalents.