Responsibilities: Assist in the development and implementation of operational policies and procedures to streamline business processes. Prepare reports, presentations, and other materials for internal and external stakeholders to communicate key findings, insights, and recommendations. Execute analysis and action plans to optimise resource allocation and ensure efficiency. Act as a liaison between different departments to facilitate communication, resolve issues, and ensure alignment on goals and objectives. Coordinate operational hours distribution and schedules in our mental health and nutrition clinical areas. Support senior team members in identifying areas for operational improvement. Participate in the recruitment process for new professionals, including assisting with candidate sourcing and initial screenings. Provide support during the onboarding process for new hires, assisting with administrative tasks and documentation. Aid in maintaining regular communication with service providers, gathering feedback, and addressing inquiries. Assist in organising informative sessions and updates for service providers. Support Team Coordinators in developing and refining processes. Requirements: Bachelor’s degree in Business Administration, Management, Healthcare Management, or a related field. Strong analytical skills with the ability to collect, organise, and analyse datasets. Detail-oriented with a focus on accuracy and precision in all tasks. Excellent organisational and time management skills. Strong communication and interpersonal skills. Ability to work effectively in a team-oriented environment. Proficiency in Portuguese and English. Ability to adapt to changing priorities and work effectively in a fast-paced environment. About the company: Knok is the answer for a world where everyone has timely access to quality care. Through a Digital Front Door strategy, we connect patients, providers and healthcare professionals in one place. ISO 27001 certified Recognised as #3 in Deloitte’s Technology. Fast 50 2023 Portugal list Proud supplier of the G-cloud 13 Framework. Top 10 Telemedicine Solution Providers in 2021 by Healthcare Tech Outlook. At Knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun! Your Recruiter: Flávia, Senior Talent Acquisition @ Effitalents is your recruiter. Feel free to contact her for more information!