Responsibilities: As a Customer Service Team Leader, you will: Promote efficacy and efficiency of national homecare service; Coordinate a team of homecare customer service specialists; Ensure adequate documentation and data collection of the operation; Planning the healthcare professionals’ working schedules; Work collaboratively with the medical and nursing teams; Ensuring a positive experience for patients, partners and healthcare professionals. Requirements: To be considered for this role, here are the skills we’re looking for: Previous experience in operations/customer service; Graduation Degree; Experience in managing or coordinating teams; Experience in healthcare is a big plus; Computer skills (Excel is a must) and good ability to use different tools simultaneously; Good communication and argumentation skills; Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business. About the company: Knok is the answer for a world where everyone has timely access to quality care. Through a Digital Front Door strategy, we connect patients, providers and healthcare professionals in one place. ISO 27001 certified Recognised as #3 in Deloitte’s Technology. Fast 50 2023 Portugal list Proud supplier of the G-cloud 13 Framework. Top 10 Telemedicine Solution Providers in 2021 by Healthcare Tech Outlook. At Knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun! Your Recruiter: Flávia, Senior Talent Acquisition @ Effitalents is your recruiter. Feel free to contact her for more information!